Legal notice

LEGAL NOTICE

Last updated: August 2026

This Legal Notice applies to the website and online store operated under the House of JH trading name.

Please read this notice together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy and Returns & Refund Policy.

1. WEBSITE OPERATOR

This website is operated by:

Legal company name: HOUSE OF JH LTD
Trading name: House of JH
Company registration number: 17381319
Registered in: England and Wales
Registered office: Courier Point Unit 170797, Courier Point, 13 Freeland Park, Wareham Road, Poole, BH16 6FH, United Kingdom
Trading address: Same as registered office
Email: info@houseofjh.co.za
Telephone: +27 67 217 0096

House of JH s the trading name used in connection with the products and services offered through this website.

2. ABOUT THIS WEBSITE

This website is operated for the purpose of providing information about House of JH and enabling customers to browse and purchase our furniture and related products and services.

Our ecommerce store is powered by Shopify.

Your contract for any House of JH product purchased through this website is with the House of JH legal entity identified above, not with Shopify.

3. INFORMATION ON THIS WEBSITE

We take reasonable care to ensure that the information provided on this website is accurate and up to date.

However, information may occasionally contain errors, omissions or inaccuracies.

This may include information relating to:

product descriptions;
dimensions;
availability;
delivery estimates;
photographs;
pricing; and
promotional offers.

We reserve the right to correct website information where an error is identified.

Changes made to information on the website do not automatically alter contracts that have already been concluded with customers.

Nothing in this Legal Notice limits your statutory rights where information forming part of your purchase contract is inaccurate or misleading.

4. PRODUCT IMAGES AND COLOUR REPRESENTATION

We make reasonable efforts to display our furniture and materials accurately.

However, the appearance of products may vary slightly depending on:

screen settings;
device type;
lighting;
photography conditions; and
natural variations in materials.

Materials such as timber, leather, stone and certain fabrics may naturally vary in colour, texture, grain, markings and pattern.

Such natural variations are not necessarily defects.

This does not permit House of JH Europe to supply products that are materially different from their description or agreed specification.

5. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on this website is owned by or licensed to House of JH Europe.

This includes, without limitation:

the House of JH name and branding;
logos;
furniture designs where legally protected;
product names;
website designs;
photographs;
videos;
graphics;
illustrations;
written content;
marketing materials; and
other original material.

Content may be viewed and used for personal and non-commercial purposes.

You may not, without our prior permission:

reproduce our photographs for commercial use;
copy substantial portions of our website;
reproduce or commercially exploit our branding;
use our product photographs to advertise another business;
modify and redistribute our copyrighted materials; or
represent House of JH content as your own.

Nothing on this website grants any licence or right to use House of JH intellectual property except as expressly permitted.

6. THIRD-PARTY TRADEMARKS

Names, trademarks, logos and other intellectual property belonging to third parties remain the property of their respective owners.

References to third-party brands do not imply any affiliation, sponsorship or endorsement unless expressly stated.

7. EXTERNAL LINKS

Our website may contain links to websites or services operated by third parties.

These may include:

payment providers;
delivery partners;
social-media platforms;
finance providers; and
other third-party services.

We do not control independent third-party websites and are not responsible for their content, security, availability or privacy practices.

Customers should review the applicable terms and privacy policies before using an independent third-party service.

Nothing in this section excludes any responsibility House of JH Europe may have under law for third parties we appoint to perform our obligations to customers.

8. WEBSITE AVAILABILITY

We aim to keep our website available and operating correctly.

However, we do not guarantee uninterrupted availability.

Access may occasionally be restricted because of:

maintenance;
software updates;
technical faults;
security concerns;
hosting problems; or
circumstances outside our reasonable control.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

This does not affect contractual obligations relating to orders we have already accepted.

9. WEBSITE SECURITY

You must not knowingly:

introduce viruses or malicious software;
attempt to gain unauthorised access to the website;
interfere with our servers or systems;
bypass website security measures;
use the website for fraudulent purposes; or
carry out any activity intended to damage or disrupt the website.

We reserve the right to restrict access and take appropriate legal action where we reasonably believe the website is being misused.

10. LIMITATION OF WEBSITE LIABILITY

Information on the website is provided to assist customers in understanding our products and Services.

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

In particular, nothing in this notice excludes or limits our responsibility for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of statutory consumer rights;
faulty or misdescribed goods; or
any other liability that cannot legally be excluded.

Your rights as a consumer are not affected by this Legal Notice.

11. CONSUMER RIGHTS

Purchases made through House of JH Europe are subject to applicable UK consumer protection legislation.

This may include rights under legislation such as the:

Consumer Rights Act 2015

and

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Among other protections, applicable laws may provide customers with rights relating to:

satisfactory product quality;
products matching their description;
fitness for purpose;
online-order cancellation;
faulty goods;
refunds;
repairs; and
replacements.
Our Terms of Service and Returns & Refund Policy provide further information.

Nothing contained on this website is intended to remove or restrict statutory rights that cannot legally be excluded.

12. ONLINE PURCHASES

Purchases made through this website are also governed by our:

Terms of Service

Shipping & Delivery Policy

Returns & Refund Policy

Privacy Policy

Where there is a conflict between this general Legal Notice and specific terms governing a purchase, the applicable Terms of Service and mandatory consumer law will apply.

13. PRIVACY AND PERSONAL INFORMATION

Information about how House of JH Europe collects, processes, stores and uses personal information is provided in our Privacy Policy.

Information about cookies and similar technologies can be found in our Cookie Policy.

14. GOVERNING LAW

This Legal Notice is governed by the laws of England and Wales.

Nothing in this provision deprives a consumer resident elsewhere in the United Kingdom or another country of mandatory legal protections or rights available under the laws applicable to them.

15. CHANGES TO THIS LEGAL NOTICE

We may update this Legal Notice from time to time to reflect changes to:

our business;
our website;
applicable legislation; or
our operating practices.

The most recent version will be published on this page together with the date of the latest update.

Changes to this Legal Notice do not retrospectively alter contracts that have already been concluded with customers.

16. CONTACT INFORMATION

For legal, website or general enquiries, please contact:

House of JH

For customer-service enquiries regarding an existing order, please include your order number when contacting us.